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Corefactors is a unified RevOps CRM with inbuilt telephony, AI call intelligence, and omnichannel
outreach — purpose-built for businesses where calling is one critical function among many.
Most businesses that run a call centre team alongside sales, marketing, and support face the
same friction: context lost between departments, agents calling without customer history,
supervisors reviewing recordings manually, and follow-ups that never happen.
Agents pick up calls blind — no lead history, no open tickets, no purchase record.
Manual assignment during peak hours means high-intent prospects don't get called back in time.
Without AI, supervisors listen to a handful of calls and miss the patterns that cost conversions.
Follow-ups, ticket creation, and pipeline updates all happen manually — or not at all.
Corefactors is designed for in-house calling teams —
not outsourced BPOs or large standalone call centres.
High call volumes for loan follow-up, recovery, and onboarding — spread across disconnected tools with no AI insight.
Unified pipeline + AI call intelligence + telecalling campaigns + journey automation. Full audit trail for compliance.
Leads coming from multiple showrooms, campaigns, and platforms are handled manually — resulting in delayed follow-ups, missed test drives, and poor coordination between sales and service teams.
Virtual numbers for each showroom, intelligent lead routing based on availability, and automated follow-ups via WhatsApp and SMS — ensuring every inquiry is tracked, nurtured, and converted.
Large counsellor teams managing thousands of student inquiries with no visibility into performance, inconsistent follow-ups, and low conversion tracking.
Run structured telecalling campaigns, track counsellor performance with AI scoring, and automate nurturing journeys across calls, WhatsApp, and email — improving conversions at scale.
Sales and support teams operate in silos, customer conversations are scattered, and CRM adoption suffers due to complexity and lack of real-time context.
Virtual numbers for each showroom, intelligent lead routing based on availability, and automated follow-ups via WhatsApp and SMS — ensuring every inquiry is tracked, nurtured, and converted.
Small teams managing donor outreach, volunteer coordination, and beneficiary communication across multiple channels — often without structured systems or automation.
An easy-to-use, customisable CRM with built-in calling, WhatsApp, and email — enabling efficient outreach, better tracking, and stronger engagement without enterprise-level costs.
Corefactors is designed for in-house calling teams —
not outsourced BPOs or large standalone call centres.
NBFC, DSA, Fintech, Insurance
High call volumes for loan follow-up, recovery, and onboarding — spread across disconnected tools with no AI insight.
Unified pipeline + AI call intelligence + telecalling campaigns + journey automation. Full audit trail for compliance.
Showrooms, Dealerships
Multi-showroom inquiry routing and post-sale service reminders handled manually — leads fall through between branches.
Virtual numbers per showroom, availability-aware routing, and automated post-booking reminders via WhatsApp and SMS.
Institutes, Admission Teams
Large counsellor teams handling thousands of admission inquiries with no visibility into conversion by agent.
Telecalling campaigns, AI performance scoring, lead-telephony insight, and automated nurturing journeys.
Sales & Support Providers
Small teams managing donor calls, volunteer coordination, and beneficiary outreach across channels — no budget for enterprise tools.
Unified pipeline + AI call intelligence + telecalling campaigns + journey automation. Full audit trail for compliance.
Social Enterprises
Small teams managing donor outreach, volunteer coordination, and beneficiary communication across multiple channels — often without structured systems or automation.
An easy-to-use, customisable CRM with built-in calling, WhatsApp, and email — enabling efficient outreach, better tracking, and stronger engagement without enterprise-level costs.
From a missed call, WhatsApp, ad form, or web inquiry — the lead enters one unified pipeline without manual entry.
Auto-Assignment routes to the best available agent. On-leave or maxed-out agents are skipped automatically.
One structured form fill per payment, appointment, or call.
Call is recorded, transcribed, and scored. Sentiment, buying signals, and agent performance flagged within seconds.
Follow-up WhatsApp sent, task created, lead stage updated — based on pre-set Journey rules. Zero manual steps.
Calls made, leads progressed, agent scores, campaign ROI — live, across every team, on one screen.
Corefactors is not a standalone call centre tool. It is a complete RevOps CRM that takes
telephony seriously — with inbuilt calling, deep integrations with India's leading telephony
providers, and an AI layer that analyses every recorded call automatically.
Full customer profile auto-loads the moment a call connects. No manual lookup. No repeated questions.
Auto-transcription, sentiment scoring, agent performance on 20+ parameters, and buying-signal detection — across 40+ languages.
Phase 2 Auto-Assignment routes leads to available agents, skipping those on leave or at capacity. IVR and virtual numbers supported.
Sales, call, support, WhatsApp, and target dashboards — built for supervisors and RevOps leaders, not just IT.
Every call is logged with timestamp, outcome, duration, and recording — linked to the lead or customer record automatically.
Voice, WhatsApp, SMS, Email, and RCS campaigns managed from one interface. Two-way WhatsApp built in.
Capture leads from calls, missed calls, ads, and web forms into one pipeline. Customisable stages, validation rules, and assignment logic.
Inbound calls, emails, and WhatsApp messages auto-convert to tickets with SLA timers, priority routing, and escalation workflows.
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Trigger follow-up messages, task creation, or stage updates automatically based on call outcome, ticket status, or elapsed time.
Join 400+ businesses across financial services, automotive, education, and SaaS that
have unified their revenue operations on Corefactors.
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