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Terms and Conditions
THIS IS AN AGREEMENT BETWEEN YOU OR THE ENTITY THAT YOU REPRESENT (hereinafter “You” or “Your”) AND ADNAKS MARKETING SOLUTIONS PRIVATE LIMITED (hereinafter “Corefactors”) GOVERNING YOUR USE OF COREFACTORS’S SUITE OF SOFTWARE, COMMUNICATION , TELEPHONY PRODUCTS AND SERVICES INCLUDING BUT NOT RESTRICTED TO COREFACTORS’S SOFTWARE AND TELEPHONY SYSTEMS(hereinafter “Service(s)”).
Acceptance of the Terms
This Agreement consists of the following Terms and Conditions (hereinafter the “Terms” or “Terms of Service”). You must be of legal age (18 years or above) to enter into a binding agreement in order to accept the Terms. Also your organization shall be registered legally and shall hold all relevant registration documents.
If you do not agree to the Terms, do not use any of our Products & Services. By checking/clicking a check mark next to I AGREE and Clicking on SUBMIT or using the Products, APIs or Services, you represent that you have read and agree to the Terms and Conditions of this Agreement.
You may terminate this Agreement for any reason by closing Your Corefactors account and adhering the account closure procedures.
Corefactors reserves the right to update and modify the Terms of Service at any time without notice. New features that may be added to the Service shall be subject to the Terms of Service.
Should you continue to use the Service after any such modifications have been made, this shall constitute your agreement to such modifications. You may always view the most recent copy of the Terms of Service here - https://corefactors.in/terms-and-conditions/.
Violation of any part of the Terms of Service may result in termination of your account with/without any notification.
Using our Services
The pricing plans specified in the quote or any such documents are subject to market & telecom industry standards.
Price revisions may happen based on the value Corefactors deliver as part of the products/services and Corefactors reserves the right.
Corefactors reserves the right to change the pricing plans with/without notice. The pricing details specified in the quote or any such documents is exclusive of applicable taxes. Tax is applicable as per Indian taxation systems.
Corefactors may suspend or refuse service and terminate this agreement if you default on any of your payment obligations.
In the case of electronic payments, Corefactors shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on account of the Cardholder having exceeded the preset limit mutually agreed with our acquiring bank from time to time.
Corefactors doesn’t allow pausing services once subscription is started where billing shall continue irrespective of the usage.
Pricing and Payments
The pricing plans specified in the quote or any such documents are subject to market & telecom industry standards.
Price revisions may happen based on the value Corefactors deliver as part of the products/services and Corefactors reserves the right.
Corefactors reserves the right to change the pricing plans with/without notice. The pricing details specified in the quote or any such documents is exclusive of applicable taxes. Tax is applicable as per Indian taxation systems.
Corefactors may suspend or refuse service and terminate this agreement if you default on any of your payment obligations.
In the case of electronic payments, Corefactors shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on account of the Cardholder having exceeded the preset limit mutually agreed with our acquiring bank from time to time.
Corefactors doesn’t allow pausing services once subscription is started where billing shall continue irrespective of the usage.
Product/ Services Features
Corefactors is bound by regulatory norms of the Telecom Regulatory Authority of India (TRAI), Department Of Telecommunication of the Govt. of India (DOT) and other authorities. Certain features may be removed depending on what the law of land dictates with/without prior notice. Corefactors provides its services “As Is”. Corefactors reserves the right to modify, upgrade, suspend or terminate the Service with or without prior notice. Corefactors shall not be liable to you or any third party for any modification, suspension or discontinuation of the service Feature requests by you may be executed based on its discretion and depending on priorities. Corefactors does not guarantee delivery of any feature that you may request
Support
Corefactors provides support over email on support@corefactors.in and over phone on +919036164750/+918050061618. Support over phone is available Monday to Saturday from 9 AM to 7 PM IST. For Email support a response can be expected within 48 hrs.
Though Corefactors will try to solve a reported problem regarding the use of the Service within a reasonable time, Corefactors does not guarantee that the problem will be resolved.
Refund Policy
We follow a reliable refund policy to let our customers feel privileged about their association with us. Please read the guidelines governing the refund policy.
If you wish to cancel your account, you should notify us within 15 days (refund period) of service activation (via an email to support@corefactors.in or contact your account manager). You will get a refund (excluding 25% fee for setup activities) on the Corefactors AI CRM product package subscription. If you have purchased any channel credits, it will be refunded based on the usage. Any customization charges paid will not be refunded.
If you wish to cancel your account after 15 days (full refund period), you will get a refund on Corefactors AI CRM product package subscription on usage (prorate) basis. For example, if you have subscribed for 6 months subscription and used services for 3 months, you will get a refund for remaining 3 months. If you have purchased any channel credits, it will be refunded based on the usage. Any customization charges paid will not be refunded.
Prorated refund will be calculated on monthly basis i.e If cancellation is requested on 1st day of the subscription month, full month will be considered for billing and service will be available to consume till end of the billing month.
Upon cancellation, your data will be deleted from our servers. Since deletion of all data is final please be sure that you download/export all data that you may want before requesting for cancellation.
Privacy and Copyright Protection
Corefactors privacy policy explains how we treat your personal data and protect your privacy when you use our Services. By using our Services, you agree that Corefactors can use such data in accordance with our privacy policies. Corefactors has right to use your logo to be put up on our marketing brochures and website
Disclaimer of Warranties
THE USE OF THE SERVICES SHALL BE AT YOUR OWN DISCRETION AND RISK AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE ARISING OUT OF THE USE OF OUR SERVICES.
Corefactors disclaims all warranties whether express or implied, including but not limited to (i) your ability to use the Service, (ii) your satisfaction with the Service, (iii) that the Service will be available at all times, uninterrupted, and error-free (iv), the accuracy of the data provided by the Service, (v) Security and privacy of your data and (vi) that bugs or errors in the Service will be corrected
Limitation of Liability
You agree to indemnify and hold harmless Corefactors, its officers, directors, employees, suppliers, and affiliates, from and against any losses, damages, fines and expenses (including legal fees and costs) arising out of or relating to any claims that you have used the Services in violation of another party’s rights, in violation of any law, in violations of any provisions of the Terms, or any other claim related to your use of the Services.
Indemnification
You agree to indemnify and hold harmless Corefactors, its officers, directors, employees, suppliers, and affiliates, from and against any losses, damages, fines and expenses (including legal fees and costs) arising out of or relating to any claims that you have used the Services in violation of another party’s rights, in violation of any law, in violations of any provisions of the Terms, or any other claim related to your use of the Services.
Governing Law and Jurisdiction
This Agreement is governed by the laws of the Republic of India, without regard to principles of conflicts of laws. You agree that any dispute between the parties arising out of or in connection with this Agreement (including any question regarding its existence, validity or termination) shall be submitted exclusively to the competent courts located at Bangalore, India to the exclusion of any other court that may have jurisdiction in the matter and you consent to exclusive jurisdiction and venue in such courts
If you have any questions or concerns regarding this agreement, please contact us at support@Corefactors.in
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